Refund policy

Last Updated: 03/01/2025

Thank you for shopping at Evoke Your Beauty! We want you to love your purchase, but if you are not completely satisfied, we are here to help.

Returns

  • Eligibility: You may return unused and unopened products within 30 days of receiving your order for a full refund. Items must be in their original packaging and condition.
  • Non-returnable Items: For hygiene reasons, certain items such as opened skincare products, makeup, and personal care items cannot be returned.

How to Initiate a Return

  1. Contact Us: Please email our customer service team at [customer service email] with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization and further instructions.
  3. Shipping: Pack the items securely in the original packaging. You will be responsible for paying the return shipping costs.

Refunds

  • Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
  • Original Payment Method: Refunds will be issued to the original payment method used during the purchase.

Exchanges

If you would like to exchange a product for a different item, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will assist you with a replacement or refund.

Contact Us

If you have any questions or concerns about your order, feel free to reach out to our customer service team at evokeyourbeauty@yahoo.com or 719.669.1777

Thank you for choosing Evoke Your Beauty! We appreciate your business.